Ongoing Support

We understand the importance of an Immersive Reality space being easy to use. Our software is written in-house by our own software engineers, and we will continue to support you to ensure you get the very best from your investment. 

Our platform is already in use in many establishments and has a proven record of being robust and reliable. We also know that should an issue arise; this needs to be resolved quickly and professionally.  

 As Immersive spaces are digital products, it is envisaged that most issues will be resolved quickly and remotely through dial-in access to the system. Additional on-site support is provided by a mobile service engineer. 

We utilize a well-regarded Remote Monitoring and Management (RMM), which is an industry standard used by some of the world’s largest companies. It uses the very highest 256bit AES end to end Encryption, so it is inherently safe. 

We adhere to a comprehensive Service level agreement (SLA) to provide you with peace of mind. This SLA has been devised to ensure you continue to receive great customer service after your Immersive Space is installed. As standard, users will be able to contact the support team through an online portal, dedicated phone line and email.  

For those with enhanced plans (available at added cost), additional benefits are available, including faster response times. 

Regardless of whether you use our standard plan or purchase an enhanced service plan you can be sure of comprehensive support now and into the future.